Assainissement.tn
Assainissement.tn Security

Privacy Policy

Personal Data Protection & Regulatory Compliance

Last updated: May 24, 2026

At Assainissement.tn, we attach paramount importance to the confidentiality and security of your data. This policy details how we collect, process, and protect your personal data in the context of our sanitation services, licensed by ONAS and ANGED in the Grand Tunis area, in accordance with Tunisian Law No. 2004-63 on personal data protection.

1. Legal Framework and Certifications

Assainissement.tn operates under the official agreements of the National Sanitation Utility (ONAS) and the National Waste Management Agency (ANGED). All our data processing operations are carried out in strict compliance with Tunisian regulations under the oversight of the National Authority for Protection of Personal Data (INPDP).

2. Collected Data

We only collect information necessary for the execution of our technical services and the preparation of your quotes:

  • Contact information: Full name, professional email address, mobile phone number.
  • Location data: Exact physical intervention address in the Grand Tunis area (Tunis, Ariana, Ben Arous, Manouba) and geographical (GPS) coordinates for vacuum truck routing.
  • Media and diagnostic data: Photos and descriptions of pipeline failures or septic tanks that you upload to obtain a quote estimate.

3. Use of Your Data

Your personal data is processed for the following purposes:

  • Preparation and transmission of customized sanitation quotes.
  • Scheduling, technician assignment, and execution of unblocking, pumping, or cleaning interventions on site.
  • Sending critical safety alerts or status notification updates via email or SMS.
  • Improving our AI algorithms for fault diagnosis and local SEO optimization based on resolved cases.

4. Security and Encryption

All sensitive data (including your intervention photos and manager login credentials) is encrypted in transit using robust SSL/TLS protocols. Access to this data is strictly restricted to authorized technicians and administrators of the Assainissement.tn platform. Our databases are secured and hosted in compliance with the highest industry standards.

5. Your Rights (Law No. 2004-63)

In accordance with Tunisian legislation, you have the right to access, rectify, oppose, and delete your personal data. To exercise these rights or for any questions regarding the protection of your data, you can contact our Data Protection Officer (DPO) at the following email address: mohamed.belhassen@gmail.com.